customer service agent in the “technological innovationâ€/World-wide-web crew named lisa actually HUNG UP on me After i was talking. i’ve in no way experienced this kind of lousy expertise just before. she was exceptionally impolite prior to hanging up.
This is with regard to flight 580 from charolet to Miami yesterday early morning, when I 1st received to my seat I felt it had been just a multitude. There was soda spilled during the chair and arm rest. There was trash from the last flight in the back of the seat forward of me. Once i requested to obtain it cleaned up I used to be provided no response and I was remaining to take a seat in the sticky seat for nearly 3 hrs! This was the worst in airplane encounter I've at any time acquired by far.
Last month, I traveled on American Airlines from Portland, Maine to Washington, DC. I am able to’t let you know sufficient about the superb service I obtained. I asked for a wheelchair for both airports and the chair and attendants were being right there and went previously mentioned and over and above the call to responsibility.
Many of us figured out from your travellers that were watching for our airplane to reach for their return to Miami that as we camped in Miami, they had been returned to resort rooms and supplied with supper and breakfast at no cost! We be expecting payment equal in value for housing and foods to that you just offered into the passengers that had to remain in Roatan a result of the mechanical issues with our flight.
Your shopper service Reps are under helpful. Immediately after attempting to attend a scheduled for months instruction seminar our flight was canceled earning us unable to attend. The only thing made available from American Airlines were being apologies and also a refund in the flight.
I will never be use AA once more!! I booked a flight for me and my son to hitch our family on trip. Very long story quick some thing came up and we are not able to go at this time. I known as your business with more than a months observe. Canceled the fight with cellular phone rep John; who was quite polite. He did not say anything about the quantity of demand I will be manifest for canceling the flight. I known as back to request concerning the cost and I was explained to which i would be demand $two hundred by AA and $50 with the resource I used to guide the flight for each man or woman. Which i would've a $15 credit history for every particular person… I questioned to speak to her supervisor and Michelle Morgan was the person I subsequent talked to. She was no help, I questioned to speak to her supervisor and she stated that there was not a soul earlier mentioned her. I told her which i was certain that there was an individual above her. Finally she mentioned that I could drop by The shopper relations World wide web-internet site. Again I asked her 2 times for her supervisor’s identify and she replied Recommended Reading client relations. I yet again told her I wished the title of her direct supervisor, the person who she described to…the identify offered was Jalia Elisidi .
I have also prepared about my baggage getting scraped up and damaged…. I experience like I'm owing some payment, along with a refund of $fifty for my travel…. I am a patient Girl, but I do hope an individual contacts me quickly about this….
Sadly resulting from climate I was unable to get out from the tri metropolitan areas promptly this previous week. Nonetheless I am extremely discouraged with American Airlines purchaser service.
Worst Airline ever?!?! Missing my baggage in Charlotte NC, February six just after giving it (in conjunction with my wife’s) to two attendants in the baggage belt for returning passengers. Hers came in on our flight, mine didn't. Now 11 times later and just after acquiring undergone telephone hell and a few really non caring persons, I have experienced no Speak to from any individual. The standard answer is “we are still endeavoring to Find your luggageâ€. Their questionnaire and all varieties have been despatched to Baggage Claim Office but nobody truly appears to be interested in accomplishing just about anything to reduce their difficulties.
I really strongly don't need to fly with American Airways at any time again, their shopper service is Terrible!!! I used to be over a flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay around. Why on the planet do I really need to fly to Big apple to return to Virginia. My battle was suppose to go away Miami Global to Laguardia at 5pm. The flight was to get started on boarding at four:30pm plus they manufactured an announcement that their could well be a fifteen minute hold off and I went towards the counter to ask the consultant if I used to be intending to make my connection and she or he instructed me I will be great. The rationale I checked on my link was for the reason that my lay about wax only 58 minutes. We’ll we boarded the flight so I believed I could be fine to catch my connection bug that was so we sat to the airplane for over and hour whilst they preset every one of the required to correct. They did not give anyone the possibility to try to make alternate journey which was Unquestionably Improper. I was in Miami for my brother’s funeral considering that Thursday. My partner works two position and he needed to get off from get the job done Thursday, Friday and Monday from the two Work opportunities. I also had to consider off myself. The flight at some point took off and I skipped my relationship.
I have usually been a faithful shopper to AA and don't think any within your customers must be addressed Within this fashion!
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senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado 4 minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por traffic aereo y yo pague con hotel y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
I've a request reference quantity 14716375252 from a trip taken last Nov. I would like to know the companies reaction.